General

This website is owned and operated by Riverside Parking Ltd (company number 10920053).

For the purposes of these Terms and Conditions: "We", "Our" and "Us" refers to Riverside Parking Ltd while references to “You” and “Your” refers to the persons accessing this website (including persons who access this site on the behalf of other persons); references to "Material" or "Materials" includes data, information and databases.

Please review these Terms and Conditions carefully before using this website.  Your use of this website indicates Your agreement to be bound by these Terms and Conditions in consideration of the access provided to the website as detailed below.

If You do not agree to these Terms and Conditions, any of the related documentation linked below or other restrictions notified to You during the course of Your use of this website You are not permitted to, and agree not to, use or access this website.

Scope of these Terms and Conditions

These Terms and Conditions refer only to Your use of this website (www.riversideparking.co.uk) and, unless separate or additional terms apply, any application using content from this website and any mini-site on this website.

Separate terms and conditions shall apply to car parking which are stated below.

Data protection

This website does not hold any information regarding your vehicle that isn’t available in the public domain. We only hold your Vehicle Registration until your parking penalty (if any) is paid in full.

Proprietary rights

All Materials on this website, the appearance, organisation and layout of this website, the underlying software code and the underlying data are owned by us.

Permitted users of this website

Your use of this website is personal to You.  We provide this website solely to permit You to pay any outstanding penalty notice issued in our car park.

 

Security

If You have reason to believe that Your access to the website is no longer secure (e.g. loss, theft or unauthorised disclosure or use of user names, passwords and personal identification numbers), You must promptly change the affected access information.

Appropriate use

Your access to this website is on a temporary basis, and we reserve the right to withdraw, restrict or amend the services accessibly to You on the website without notice at our absolute discretion.

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which You are accessing this website.  Except as expressly permitted by Us, You shall not use this website for any purpose.

Changes to this website

We may make improvements or changes to the information, services, products and other Materials on this website, or terminate this website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, Your continued access or use of this website is deemed to be Your acceptance of the modified Terms and Conditions.

Please read these Terms and Conditions carefully. They relate to your use of our car parks.

1.    Definitions

When the following words are used in these Terms and Conditions (the “Terms”), this is what they will mean:

1.0     “Car Park” means the parking facilities in the area and/or building managed by (or on behalf of) us and designated for parking vehicles;

1.1     “vehicle” means any vehicle used to convey passengers or items that enters the Car Park, including any mechanical device on wheels or tracks, its equipment and accessories; and

1.2     “VRM” means Vehicle Registration Mark.

2.       Our liability to you

2.1     We provide an area for up to 25 vehicles to park from the hours of 5am – 8pm in the single area Riverside Parking Station Road, New Mills, Derbyshire, SK22 3JB.

2.2     This area known to you as Riverside parking has also the daily access to “ALL” vehicles passing through.

 2.3     This area known to you as Riverside Parking is also open to the general public. Although private land the area has full access to the public and other residential accommodation at all times. We cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or engage in criminal activity. Accordingly, you park your vehicle in the Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.  

2.       Tariff

The parking tariff payable by you (as varied from time to time) is displayed on the tariff board at the Car Park. You are obliged to pay the parking tariff and to comply with any instructions on the tariff board as supplemented by these Terms, and failure to do so may result in us issuing you with a Parking Charge Notice (please refer to clause 5 (Parking Contraventions) of these Terms).

3.       Claims and complaints

3.1     If your vehicle sustains damage while in the Car Park, your vehicle is stolen or any possessions are stolen from your vehicle while it is in the Car Park you should:

a)       immediately inform either a member of staff at the Car Park or otherwise contact us via this website by email contact form. We strive to reply to your email within 24 hours.

b)       in the case of theft, immediately inform the police; and

c)       notify your insurers promptly.

3.2   Any complaints to us or about the service you have received, should also be via this website under the Contact Us contact form on this website.

4.       Parking Contraventions

4.1     It is important for the effective management of the Car Park that:

a)       you comply with all signs in the Car Park, including these Terms and the tariff board;

b)       you park within the limits of a marked bay;

d)      you pay all amounts due for your parking and comply with the requirements. The payment must be made at the time of parking your vehicle in the Car Park and in any event, before you leave your vehicle in the Car Park.

4.2     If you do not comply with these requirements we may issue you with a Parking Charge Notice requiring you to pay any unpaid parking charge(s), together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs) (the “Parking Charge”). Specific details about the Parking Charge payable are available in each Car Park.

4.3     Details/information relating to how to pay the Parking Charge, deadlines for payment, what will happen if you fail to make payment within the stipulated deadline, and the appeal process will be set out on the Parking Charge Notice.

4.4     By parking your vehicle in the Car Park you consent to us capturing, using and processing your VRM and personal details via CCTV. This includes our right to request and obtain the details of a vehicle’s registered keeper from the DVLA.    

4.5     If the Car Park and/or the equipment in the Car Park is damaged by you, your vehicle, its contents or the passengers in the vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

5.       Security of your vehicle

5.1     Unless asked by a member of our staff not to do so in the case of emergency, please ensure that your vehicle is left securely locked with all windows securely closed and any vehicle alarm, steering lock or similar device fitted is engaged. We are not responsible for any consequence or loss arising from a failure by you to properly secure your vehicle.

5.2     We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park.

6.       Possessions

Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.

7.      Ticket Types and Payment Methods

“Pay & Display” – you must purchase a parking ticket from the ticket machines at the Car Park with cash, before leaving your vehicle and ensure that the parking ticket is clearly displayed in the windscreen of your vehicle.

7.1   We reserve the right to use other payment methods from time to time in our Car Parks and you should check all signs and notices in the Car Park for further information about the payment methods available in a specific Car Park.

8      Access and re-location of vehicles

8.1   We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.

8.2   We reserve the right to move vehicles within the Car Park using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to the extent that is reasonably necessary for the purposes of safety to persons or property, or to avoid obstruction at the Car Park.

8.3   We additionally reserve the right to use a lawful authority to remove any vehicle to another reasonably convenient car park, whether or not operated by us, where the Car Park has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a matter outside of our control, or if the Car Park has to be evacuated in an emergency.

9      Abandoned vehicles

9.1   We are entitled to regard as abandoned any vehicle left in the Car Park for more than 28 days without prior notification and which is not known by us to be covered by a current valid ticket.

9.2   We reserve the rights to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered keeper of the vehicle, to take steps ourselves to remove) and to dispose of as waste or sell any abandoned vehicle.  Before proceeding with the disposal or sale of abandoned vehicles we will:

9.4   Any balance of the sale proceeds remaining after satisfaction of any sums owing will be held by us on behalf of the registered keeper of the vehicle and paid over on proof of entitlement.

10   Prohibited activities

10.1   You must not tow any vehicle into the Car Park except as part of the services offered at the Car Park by persons authorised by us and no work on and no cleaning of vehicles by you or your agent, other than with our prior specific permission, is permitted in the Car Park. In the event of vehicle breakdown you must contact the Car Park attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.

10.2   No activity in connection with the selling, hiring or other disposal of vehicles or goods or services may be carried out in the Car Park without our prior specific written permission.

10.3   You are not allowed to dispose of any items or drop litter in the Car Park. Please place any rubbish/litter in the bins that are provided or take it away with you when you leave the Car Park.

10.4   You are not allowed to pour petrol, or any other fuel, into your vehicle whilst it is in the Car Park. You are also not allowed to take petrol, or any other fuel, out of your vehicle whilst it is in the Car Park.

10.5   Smoking is forbidden within both the Car Park and the immediate vicinity of the Car Park.

10.6   Anti-social behaviour will not be accepted in our Car Parks. This includes (but is not limited to) drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering.  Car parks are designed for the sole purpose of parking vehicles. If an individual causes a nuisance or disturbance to others it may be recorded by CCTV cameras and action may be taken against them.

10.7   You should not take photos or carry out any filming within the Car Park without our written consent.